Outsourced tech support for small businesses.
A technical team on call, without hiring one. You get ongoing development, support and maintenance from an engineer who already knows your systems. I support small businesses across Northeast Florida.
What's included.
Ongoing development
Improvements and new features added to your systems month by month.
Monitoring, fixes and updates
Problems caught and fixed, and software kept current, so nothing quietly breaks.
Async support
Send a message when you need help and get an answer, with a 24-hour response target.
- 01
Free call
You tell me what you have running and what support you need.
- 02
Plan and quote
We agree on what is covered each month, and I quote it.
- 03
Do the work
I handle development, monitoring and fixes, and answer your requests.
- 04
Hand off
You get a regular summary of what was done and what is next.
Before you ask.
Who is the retainer for?
Any small business that wants a technical partner on call, most often after a build, an assessment or a setup.
How fast do you respond?
Support is asynchronous with a 24-hour response target.
Can I stop anytime?
The terms are agreed in writing when we set it up, so you know exactly how it works before you start.
Do you work with businesses in Northeast Florida?
Yes. I'm based in Jacksonville and work with small businesses across Northeast Florida. If you are somewhere else, tell me on the call and we will see whether it is a fit.
How much does it cost?
Every project is quoted after a free 30-minute call, based on what is covered each month. There are no published prices, and you will know the number before any work starts.
Let's talk it through.
Tell me what you need and I will reply within one business day.
Request a free callRelated: Systems Assessment · Setup & Upgrades · Build & Integrate · Train & Coach